FAQs2026-05-19T19:17:30+00:00

Frequently Asked Questions (FAQs)

What is the core philosophy behind Madinah Store?2026-05-19T18:47:53+00:00
Madinah Store is built upon three timeless Islamic pillars: Sunnah (living by prophetic wisdom), Ihsan (striving for excellence in our daily routines), and Barakah (reinvesting in our community). We curate Sunnah products and premium Islamic lifestyle tools to help you close the gap between demanding modern schedules and a mindful, spiritually grounded way of life.
How do you select your products?2026-05-19T18:48:52+00:00

Every item in our inventory—from Sunnah products to educational texts like the Easy Quran II—undergoes a strict quality and authenticity check. We actively seek out items that serve a clear purpose for your physical vitality and spiritual growth.

What payment methods do you accept?2026-05-19T18:49:40+00:00

To keep local transactions fast and secure, we accept digital transfers via Juice by MCB and direct Bank Transfers. Cash on Delivery/Pickup is also accepted at our designated pickup points.

Can I change or cancel my order after placing it?2026-05-19T18:57:32+00:00

If you need to modify an order or change your fulfillment preference, please reach out to us via our official WhatsApp desk on 5723 0685 as quickly as possible. We do our best to assist you in every way possible.

Where and when can I collect my order?2026-05-19T18:52:07+00:00

We offer two local pickup options across Mauritius to seamlessly bridge your workday and evening routine:

  • Curepipe: Weekdays from 9:00 AM to 4:00 PM (Ideal for office hours).

  • Terre Rouge: Weekdays after 5:00 PM (Perfect for evening collections) and weekends.

Do you offer home delivery or shipping?2026-05-19T18:58:42+00:00

Yes! If you prefer door-to-door delivery rather than local pickup, we offer a flat-rate Home Delivery at Rs 150 and Express Postage at Rs 125 across Mauritius.

Can someone else pick up my order on my behalf?2026-05-19T18:58:48+00:00

Absolutely. If you are sending a friend or family member to collect your order from our Curepipe or Terre Rouge pickup points, simply drop us a quick message via WhatsApp with their name in advance so we can organise the handoff safely.

How does the Book Exchange initiative work?2026-05-19T18:54:50+00:00

As part of our commitment to a zero-waste circular economy, we host a community book exchange. It allows readers to share and trade wholesome, educational Islamic literature. You can find full details on how to list your books or participate by visiting our dedicated community boards.

What is your refund policy?2026-05-19T18:55:58+00:00

We offer a 14-day return window for unused, pristine items in their original, unopened packaging. Please note that opened hygiene items, liquid products, or similar products are strictly exempt from returns due to health and safety standards.

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