Privacy Policy

At Madinah Store, we handle your personal data with Ihsan (excellence), transparency, and deep respect for your privacy. This policy outlines how we collect, protect, and utilize the information you share with us while interacting on our digital platform.

1. Who We Are

Our website address is: https://madinah.cloud

Madinah Store is an online boutique and community hub offering curated Sunnah products, Islamic essentials, and community initiatives (such as our circular book exchange program) across Mauritius.

2. What Personal Data We Collect and Why

A. Customer Accounts & Purchases

When you browse, register an account, or complete a purchase on our store, we collect details necessary to process your order and coordinate pickups or local transactions. This includes:

Your name, email address, billing/delivery contact details, and phone number.
Logistical preferences (such as coordinating pickups across our Curepipe and Terre Rouge hub slots).
Note on Financial Data: We prioritize data security. All electronic or peer-to-peer payment verification processes (such as Juice by MCB transactions) are handled via secure third-party processing interfaces; we do not log or store full raw credit card digits or banking credentials directly on our local site servers.

B. Comments & Community Forums

When visitors leave comments, feedback, or book reviews on our platform, we collect the data entered into the comment submission forms, alongside the visitor’s anonymized IP address and browser user agent string to bolster automated spam detection.

An anonymized string generated from your email address (also referred to as a cryptographic hash) may be forwarded to the Gravatar service to verify active profile associations. The Gravatar service privacy policy is accessible here: https://automattic.com/privacy/. Upon formal approval of your comment, your associated profile graphic becomes publicly visible adjacent to your submission.

C. Media Submissions

If you choose to upload images to public community boards, product reviews, or the book exchange network on the website, you should avoid uploading images with embedded geographical location data (EXIF GPS) attached. Visitors to the platform could potentially download these assets and extract embedded location tags.

D. Cookies & Session States

Comments: If you contribute a comment or review, you can explicitly opt-in to caching your name, email address, and digital portal markers inside regional browser cookies for a duration of one year, avoiding manual reentry on future visits.
Portal Authentication: Upon interacting with our login screens, a temporary cryptographic cookie evaluates browser compliance. This specific entry holds no persistent personal details and is wiped immediately upon termination of your active window session.
User Sessions: Successful account logins trigger multiple specialized cookies storing operational verification credentials and personal interface display preferences. Access authentication tracking persists for two days, while custom dashboard display choices remain active for twelve months. Opting into the “Remember Me” toggle safely extends continuous profile access for two weeks. Logging completely out of your personal dashboard safely flushes these authentication files instantly.

3. Embedded Content From External Sites

Articled content, deep-dives, or community boards on this site may contain embedded third-party media streams (e.g., videos, map modules, external directories, or reference articles). Embedded elements behave identically to a direct personal visit to the hosting third-party domain.

These standalone networks might collect tracking data, employ local background cookies, overlay additional proprietary tracking modules, and monitor your direct interaction architecture—especially if you maintain an authenticated, active account state with those outer platforms during your browsing session.

4. Data Sharing & Platform Integrations

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service partners essential to running our platform:

Transactional Systems: If you initiate an account password reset request, your current access IP address is attached to the system-generated automated reset email for safety verification.
Marketing Communications: If you subscribe to our newsletter or join our community update channels, your basic identification parameters are safely organized through our secure email campaign engines (such as SendFox or Brevo) to transmit Jumu’ah reflections, system notifications, or store updates.
Operational Security: Visitor commentary and account registration attempts pass through automated third-party validation networks designed for global spam detection.

5. How Long We Retain Your Data

Public Contributions: If you publish a review or comment, the text and associated background metadata are preserved indefinitely. This allows our backend structures to recognize and automatically approve any successive follow-up remarks without routing them through manual admin moderation buffers.
Registered Profiles: For shoppers creating profiles on Madinah Store, we store the explicit identity datasets provided within their private dashboard. All users retain full privileges to review, alter, or purge their personal information at any time (with the exception of core fixed profile usernames). Platform administrators retain supervisory access to view or edit those system profiles to assist with customer support requests.

6. Your Individual Rights Over Your Data

If you maintain an authenticated profile on this store, or have left verified public commentary, you possess the right to request an exported document compiling the explicit records of personal data we archive regarding your identity, including all details you voluntarily provided.

You may also issue a formal request to completely erase any personal information stored inside our local systems. This configuration fundamentally excludes any overarching records we are legally, administratively, or contractually obliged to maintain for strict security, commercial accounting compliance, or tax reporting purposes.

7. Contact & Support Details

For privacy inquiries, data extraction requests, or modifications, please contact our administrative data compliance point directly:

Email: admin@madinah.cloud
Official Channels: Madinah Store Support Desk: (230) 5723 0685